Responsible Gaming

OBSERVE: Gambling is entertainment with financial risk. EXPAND: Responsible gaming means choosing to play consciously-setting limits, keeping balance with life, and seeking help early. REFLECT: king-maker at king-maker-ca.com provides practical tools, clear information, and confidential support to help you stay in control.

Gambling is for adults who meet the legal age in their province/territory (18 in AB, MB, QC; 19 elsewhere in Canada). If you are located in Ontario, do not use king-maker-ca.com. We will assist you with limits, time-outs, or self-exclusion at any time.

Risk Awareness

OBSERVE: Problem gambling can develop gradually. EXPAND: Recognizing early signs allows timely action. REFLECT: Use the indicators and self-check below to assess your current risk.

Common warning signs

• Increasing bet frequency or stakes to "chase" losses
• Thinking about gambling when not playing or using it to escape stress
• Hiding play from family/friends or feeling guilty after sessions
• Missing work/studies or neglecting responsibilities due to play
• Borrowing money, using credit for deposits, or unpaid bills accumulating
• Repeated failed attempts to cut down, coupled with irritability when not gambling

Quick self-assessment

Answer Yes/No to each:

• In the last 6 months, have you spent more time or money gambling than planned?
• Have you returned to win back losses within the same day or week?
• Has gambling negatively affected work, school, or relationships?
• Have you borrowed or sold items to fund gambling?
• Do you feel restless or irritable when trying to stop?

If you answered "Yes" to two or more, consider using our tools below and contacting a support service.

Limits & Tools

OBSERVE: Limits reduce risk by setting clear boundaries. EXPAND: Deposit and time controls work best when set conservatively. REFLECT: king-maker provides configurable tools in your account.

Deposit limits (daily/weekly/monthly)

1. Go to: Account > Responsible Gaming > Deposit Limits.
2. Select a period: Daily, Weekly, or Monthly.
3. Enter an amount you can afford to lose (example: Daily CAD 50; Weekly CAD 150; Monthly CAD 400).
4. Confirm. Decreases take effect immediately; increases require a 24-hour cooling-off and explicit reconfirmation.

Tip: Choose the lowest amount that fits your discretionary budget. Use only personal funds, never credit.

Time limits and session controls

• Session timer: Set a reminder at 15/30/60+ minutes. A banner will prompt you to continue or log out.
• Daily play cap: Set a maximum total play time (e.g., 60 minutes/day). Reaching the cap ends the session.

Short breaks ("Time-Out")

1. Go to: Account > Responsible Gaming > Time-Out.
2. Choose 24, 48, or 72 hours (you may select up to 30 days).
3. Confirm. You cannot log in or deposit until the Time-Out ends automatically.

Regional Compliance Note: Tools above are available to eligible Canadian customers outside Ontario. If you are in Ontario, do not access king-maker-ca.com.

Self-Exclusion

OBSERVE: When gambling is harming wellbeing or finances, a longer break may be necessary. EXPAND: Self-exclusion blocks account access for a fixed period to create space for recovery. REFLECT: Our process is structured, confidential, and enforceable.

How to self-exclude

1. Navigate to Account > Responsible Gaming > Self-Exclusion.
2. Select a duration: 6 months, 1 year, 3 years, 5 years, or Lifetime.
3. Read the consequences summary and tick to acknowledge understanding.
4. Confirm via email/SMS code. For assistance, email support@king-maker-ca.com.

What happens next

• Login, deposits, and play are blocked immediately for the chosen period.
• Marketing communications are suspended. You may still receive essential service messages (e.g., withdrawal or security notifications).
• Any remaining real-money balance can be withdrawn by contacting support, subject to identity verification, AML/fraud checks, and our Terms. Bonus funds and unfinished bonus play are forfeited.
• We cannot lift a self-exclusion early. A lifetime exclusion is permanent.

Refund and access policy

• Deposits already wagered are not refunded.
• Pending withdrawals are processed per standard checks; you cannot cancel them during exclusion.
• Attempting to create new accounts during exclusion is prohibited and will lead to closure of duplicate accounts and forfeiture of bonuses.

Regional Compliance Note: If located in Ontario, do not use king-maker-ca.com. Ontario residents can consider iGaming Ontario's My PlayBreak program for provincially regulated sites.

Support Resources

OBSERVE: Professional help improves outcomes. EXPAND: Canada offers confidential, 24/7 support across provinces and territories. REFLECT: Choose the service nearest to you or use international options below.

Local support - Canada (24/7 unless noted)

• British Columbia: BC Gambling Support Line 1-888-795-6111 (English; interpreters available). bcresponsiblegambling.ca
• Alberta: AHS Addiction Helpline 1-866-332-2322 (English; interpreter on request). albertahealthservices.ca
• Saskatchewan: Problem Gambling Helpline 1-800-306-6789 (English). saskatchewan.ca
• Manitoba: Manitoba Addictions Helpline 1-855-662-6605 (English; referral). mbaddictionhelp.ca
• Ontario: ConnexOntario 1-866-531-2600, text 247247, chat online (English/French; 170+ languages via interpreter). connexontario.ca
• Québec: Ligne d'aide Jeu 1-800-461-0140 (Fr/En). quebec.ca
• Atlantic Canada (NS, NB, PEI, NL): Atlantic Problem Gambling Helpline 1-888-347-8888 (En/Fr).
• Northwest Territories: NWT Help Line 1-800-661-0844 (En; 24/7).
• Yukon: Yukon Distress & Support Line 1-844-533-3030 (evenings). yukon.ca
• Nunavut: Kamatsiaqtut Help Line 1-800-265-3333 (24/7). nunavuthelpline.ca

International support organizations

Self-exclusion schemes by country

• UK: GAMSTOP (gamstop.co.uk) blocks UK-licensed online gambling accounts.
• Spain: RGIAJ - Registro General de Interdicciones de Acceso al Juego (ordenacionjuego.es).
• Sweden: Spelpaus (spelpaus.se) nationwide self-exclusion.
• Italy: RUA - Registro Unico Autoesclusi (adm.gov.it).

Note: These national schemes do not apply to king-maker unless we operate under those specific jurisdictions' licenses. They may still help if you use locally licensed sites while traveling.

Blocking and filtering tools

• Gamban: gamban.com - device-level gambling app/website blocking (subscription).
• BetBlocker: betblocker.org - free multi-platform gambling blocker.
• Enable OS parental controls and DNS filters (e.g., family-safe DNS) to reduce exposure to gambling content.

Family support and financial counselling

• Responsible Gambling Council (Canada): responsiblegambling.org - education and resources.
• Credit Counselling Canada: creditcounsellingcanada.ca - non-profit debt advice.

Confidentiality: All helplines/services above are confidential. If you are in immediate danger, call 911.

Help for Family

OBSERVE: Loved ones often notice harm first. EXPAND: Supportive, non-judgmental dialogue increases readiness to seek help. REFLECT: Use the steps and resources below.

How to start the conversation

• Choose a calm, private time; focus on specific behaviours and impacts, not labels.
• Use "I" statements: "I'm worried about our finances and your stress levels."
• Offer options (helplines, counselling) and agree small next steps.
• Set healthy boundaries around money and shared responsibilities.

Support for families

• Gam-Anon: gam-anon.org - peer support for families of problem gamblers.
• Gambling Therapy - Family & Friends: gamblingtherapy.org - moderated forums and live support.
• Credit Counselling Canada: creditcounsellingcanada.ca - budgeting and debt strategies.

Next steps

• Encourage a GP or licensed psychotherapist visit; ask about CBT for gambling disorder.
• Call a provincial helpline together to plan treatment and financial safeguards.
• Consider temporary financial controls (separate accounts, spending caps).

Operator's Commitment

OBSERVE: Risk increases with extended sessions, chasing losses, and rapid deposit escalation. EXPAND: We use account-level indicators to flag potential harm while respecting privacy. REFLECT: Our team intervenes proportionately and offers tailored support.

Internal risk checks

• Monitoring of session length, frequency, stake escalation, loss-chasing, declined/chargeback trends.
• Age and identity verification; geo-checks to prevent use from prohibited locations (e.g., Ontario).
• Automated on-site prompts (pop-ups, emails) encouraging breaks, limits, or self-exclusion.

When we may contact you

• Rapid deposit increases or repeated attempts beyond set limits
• Multiple long sessions without breaks or overnight play patterns
• Evidence of impaired control (e.g., frequent self-reversals, chasing losses)

In such cases, we may: pause bonuses, require setting limits, apply a Time-Out, or place the account under review or exclusion. All actions are documented. Personal data for RG purposes is processed under our Privacy Policy and applicable laws.

Regulatory note: As of 2025, king-maker operates via offshore licences claimed under the Gaming Board of Anjouan (ALSI-152406028-F12) and Curaçao (clarification pending). We are not licensed by any Canadian regulator and do not operate in Ontario. Disputes are handled by our internal support; an external ADR provider is not currently designated.

Updates

OBSERVE: Responsible gaming practices evolve. EXPAND: We will notify you before material changes take effect. REFLECT: Stay informed via the channels below.

• Website notifications: banner or message in Account > Inbox
• Email to your registered address
• Update of this page with a revised date

Last updated: 27 October 2025

Contact & Feedback

OBSERVE: Quick access to support enables earlier intervention. EXPAND: Use the channels below for limits, breaks, or self-exclusion requests. REFLECT: We aim to respond within 24-48 hours.

• Email (Responsible Gaming): support@king-maker-ca.com
• Email (Complaints): complaints@king-maker-ca.com
• Live chat: 24/7 via the website Help Center after login
• Phone: Not currently available; please use email or live chat.

Responsible Gaming Request

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Privacy notice: Information you provide for responsible gaming is handled confidentially and used only to support your request, in line with our Privacy Policy and applicable Canadian privacy laws.

Final reminder: Only gamble if you can afford to lose. Set limits before you start, take regular breaks, and seek help early. If you are in Ontario, do not use king-maker-ca.com; instead contact ConnexOntario and consider My PlayBreak.